1. What Personal Information Do We Collect?

2. How Do We Use Your Personal Information?

3. How Your Personal Information is Shared

4. Your Privacy Choices

5. How Long Will My Personal Information Be Stored?

6. Transfer of Personal Information Across Borders

7. How Do We Protect Your Personal Information?

8. Information About Children

9. Updates to This Privacy Policy

10. Jurisdiction-Specific Disclosures

 
 
1. What Personal Information Do We Collect?
Okooloo may gather personal information about you in several ways: directly from you, from other users of our app, through technology that collects data from your browser or device, and from third-party sources. Examples of the types of data we may collect are provided below. Please note that not all Okooloo account types or features are available in every location, so some examples might not apply to your area. This list is not exhaustive—other personal information may also be collected in line with this Privacy Policy. We may share additional details about our data collection practices in specific situations or when we collect information from you. All personal information collected will be handled and used in compliance with this Privacy Policy.
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1.1 Personal Information We May Collect From You
Your Personal Information
When signing up for okooloo, you may be required to provide specific details such as your name, email address, and physical address. In some regions, additional information like your date of birth or other data may be necessary to verify your age. You can also choose to share further personal information at any time, such as a profile photo, your gender, date of birth, ethnicity, and demographic details. Moreover, any information you choose to include in your Okooloo profile or share through posts or comments will be visible as described below.
When contacting our support team, we may collect your contact details along with information about your inquiry to assist you effectively.
Data From Other Accounts
If you log in to Okooloo using a third-party service, such as Facebook or Google and link your account to one of these platforms, you authorise the sharing of certain information with us. This may include your name, profile picture, email address, and any other details the third-party service permits. What is shared will depend on the settings and privacy practices of the third party, as well as your preferences.
Contact Lists
You can choose to sync or share your contact list with Okooloo, which may include names, email addresses, physical addresses, and phone numbers. Alternatively, you can manually enter your contacts to invite them to join Okooloo. This helps us identify contacts who are already on Okooloo, invite those who aren’t, notify you when they join, and personalise your experience.
Information You Share About Yourself and Your Community
You can share personal details in your profile, including interests, skills, household information, emergency contacts, or biographical details like your profession, hometown, and how long you’ve lived in your area.
You can also share content through Okooloo in various ways:

• Location Information: Add your location to posts, for example, to indicate where an event is taking place or where an item is available for pickup.

• Local Business Recommendations: Provide reviews, ratings, and comments, or create business pages to share your experiences.

• Posts: Share text, photos, videos, events, or other content.

• Direct Messages: Send text, photos, or videos directly to other users.

• Groups and Events: Participate in groups and follow topics or neighbourhoods of interest.

Payment Information
If you make a payment through okooloo, your payment details (such as card information) will be handled by our third-party payment processors, like Stripe, to complete the transaction.
Messages and Communications
We collect data about your interactions with messages and emails, such as whether you open, read, or take action on them.
Images and Photos
If you allow Okooloo to access your device’s camera or photo library, we may collect images, videos, and related metadata (e.g., date, time, and location of file creation). This metadata may also be visible to other users who access your shared files.
Geolocation
You can choose to grant okooloo access to your device’s location, which can be used to confirm your address, personalize your experience, and enhance features like tagging posts or adding location details to maps.
Business Information
If you use okooloo’s business-related services, you may share details about your association with a business or the services you provide.
Booking Information
If you book a service through okooloo or a third party, you may provide details like search terms, the service type, job details, location, timing, costs, and associated communications.
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1.2 Information We May Collect From Your Browser or Device
With your consent, where required by applicable laws, okooloo, along with its partners and service providers, gathers technical information when you use our app, interact with our partners, or engage with okooloo’s or our partners’ marketing materials. This includes:
Device Information
We may collect details about your device, such as its make and model, operating system and version, screen resolution, available RAM and disk space, CPU usage, IP address, unique identifiers (including those used for advertising), crash reports (if applicable), enabled device settings, carrier details, and network type (e.g., WiFi, LTE, 3G). With your permission, we may access your device’s geolocation data, or derive your general location (e.g., city, state, or geographic area) from your IP address or other available information. The data collected depends on your device and software settings.
Online Activity Information
This includes details such as the date and time you accessed okooloo, how long you used the app, the browser or app version and settings, the URLs or apps you came from and went to, and how you interacted with okooloo or its communications (e.g., emails or notifications). For instance, this might involve tracking your navigation within the app, links or features you clicked, or interactions with advertisements.
Some of this information is collected using cookies and similar technologies. For more details, please refer to our Cookie Policy.
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1.3 Information We May Collect From Third Parties and Public Sources
Okooloo may obtain information about you from external sources, including third-party partners, service providers, and publicly available data. For example:

• Partners and Service Providers:

  • Data from mapping services and address databases to assist in launching okooloo in new neighbourhoods and maintaining accurate neighbourhood information.

  • Demographic and household information for analytics, advertising, personalisation, and performance measurement.

  • Business-related data to help us create business profiles and expand our services to local businesses.

• Advertisers:
  Advertisers may share information about their customers or potential customers, enabling us to tailor advertisements and evaluate their effectiveness.

• Public Sources:
  Publicly accessible information, such as census data, street addresses, property records, postal change-of-address details, and business directories, helps us understand user demographics, improve services, and explore opportunities for growth.

• Okooloo Users:
  Users may sync their contact lists with okooloo, sharing details like names, email addresses, mailing addresses, and phone numbers of their contacts.

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1.4 Personal Information We May Collect About Non-Members
If you haven’t registered to use okooloo, we might still collect certain information about you. For example, okooloo Members may share details about their contacts by syncing their address books, importing contact lists, or manually entering your information. This may include your name, email address, phone number, or other details. Members may also include personal information about non-members when posting or commenting.
Additionally, we may receive information about non-members from third-party partners, which we may use to invite you to join okooloo or provide other services.
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2. How Do We Use Your Personal Information?
Okooloo uses your personal information for the following purposes:
2.1 Build and Expand Communities
We use personal information to identify and invite potential Members to join okooloo and to create new neighbourhoods on the platform. For example:

• Members may request us to invite others to join on their behalf via email, SMS, or physical mail.

• If okooloo hasn’t yet launched in your neighbourhood, you can ask to be notified when it becomes available.

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2.2 Get You Started on okooloo
To onboard new Members, we use personal information to:

• Verify accounts using techniques such as public record checks, verification codes, or geolocation. In certain cases, we may request additional documents (e.g., government ID or business verification).

• Block individuals from accessing our Services in compliance with applicable laws, such as preventing registered offenders in certain jurisdictions.

• Set up profiles and customize your okooloo experience.

• Notify nearby users when new Members join their neighbourhood.

• Create business-related services, such as enabling businesses to connect with local communities.

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2.3 Operate, Enhance, and Support Our Services
We utilise personal information to provide and continuously improve the okooloo experience, including:

• Creating neighbourhoods, inviting users, and offering tools to publish, share, and respond to posts.

• Highlighting relevant posts, groups, neighbourhood topics, or features tailored to your interests.

• Managing surveys, contests, and promotional activities to gather feedback and engage users.

• Showcasing businesses, products, and services you may find interesting through targeted ads or promotions.

• Supporting business users by enabling Business Pages and promotional tools.

• Assisting with third-party services like bookings and understanding user experiences with those services.

 
We also use personal information to:

• Personalise your experience on okooloo.

• Analyse trends, usage patterns, and demographic insights to better serve communities.

• Respond to your support requests, comments, or inquiries.

• Test and assess new features or tools.

• Troubleshoot issues, monitor resource needs and ensure platform stability.

• Process payments securely through our third-party payment providers.

• Communicate with you about okooloo updates, security notices, or other important messages via email, push notifications, or text.

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2.4 Advertising and Promotions
Your personal information helps us enhance and deliver advertisements and commercial content both on and off okooloo, including:

• Customising ads to align with your interests and preferences.

• Evaluating the effectiveness of advertisements, ensuring they are engaging and beneficial to both users and advertisers.

• Sending you promotional messages, marketing campaigns, and other information that may interest you.

• Inviting you to events, promotions, or opportunities relevant to your interests.

We tailor the advertisements you see on okooloo using information provided by advertisers, partners, and vendors, as well as your activity, preferences, and the demographics of your area. For instance:

• A local business may offer a special discount to specific neighbourhoods, and we may share this deal with eligible users.

• If you search for a product or service on Okooloo, we might display related ads.

Additionally, our advertising partners may use cookies and similar technologies to gather information for targeted advertising. You can learn more about these practices in Section 3.4 and our Cookie Policy.
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2.5 Innovation and Improvement
We use personal information for research and development purposes. This includes creating aggregated, de-identified, or anonymous data by removing details that could directly identify you or others. This anonymised data may be used internally or shared with third parties for legitimate business purposes, such as analysing and enhancing our services or promoting okooloo.
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2.6 Additional Uses with Your Consent
With your explicit permission, we may use your personal information for purposes not outlined in this document but which may be explained within the app or other communications.
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3. How Your Personal Information is Shared
3.1 Content You Share on okooloo
Okooloo is designed to connect people within their communities by allowing them to exchange helpful information and ideas. Any content you share on Okooloo, including posts, comments, recommendations, events, messages, and profile details, may be visible to others. This includes other users, businesses, organisations, government entities, and even the public (such as visitors who haven’t registered for okooloo or search engines).
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3.2 Account Verification
To ensure trust and authenticity, we may share your personal information with verification partners, such as telecom providers or data verification services. For instance, if you confirm your account using your phone number, we may share that information to verify your identity.
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3.3 Legal and Safety Obligations
In certain situations, we may retain, share, or disclose your personal information to law enforcement, government entities, or private parties if we believe it is necessary to:

• Comply with legal obligations or respond to valid legal requests (e.g., subpoenas, search warrants, or court orders).

• Detect, investigate, and address fraud, security concerns, or unethical or illegal activities.

• Protect the rights, property, or safety of okooloo, its users, or the general public.

• Enforce our terms of service or other agreements.

• Prevent physical harm or injury.

For example, we may share your information with emergency response teams, disaster relief organisations, or other relevant entities to aid in emergency or disaster management efforts.
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3.4 Advertising and Promotions
When you interact with an advertisement or offer on okooloo—such as by clicking, replying, or engaging with it—we may share your response and limited information about you with the advertiser. This may include details like your name or contact information, but only with your consent. Additionally, we may track and share information about how you engage with ads to evaluate their effectiveness.
Okooloo is supported by advertisements, including those provided by third-party advertising networks. With your consent, our advertising partners use cookies and similar technologies to collect data about your online behaviour over time. This data may include hashed emails or advertising identifiers and is used to deliver targeted ads both on okooloo and other platforms. These partners may associate this information with you through your advertising identifiers or other data they possess, enabling them to serve personalised ads and measure their effectiveness.
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3.5 Collaborations with Third-Party Partners
Okooloo collaborates with third-party partners to offer a variety of services that may be relevant to you. These offers might appear directly within okooloo—such as through business features—or we may provide links to external websites or apps that host these offers.
To personalise service offers, we may share specific personal details with these third parties, such as your general location (e.g., neighbourhood or postal code), the subject of the content you’re viewing, or your search queries (e.g., searching for “electrician”). When you interact with these offers, either you or Okooloo may share additional details—like your contact information—directly with the third party or their representative.
If you proceed with a service through one of our third-party partners, they may share certain details with us to help us improve our services. This could include information such as the type of service booked, the provider’s name and address, booking time, or your communication with the third party.
These third-party partners may have their privacy policies governing how they handle your information. If you engage with their offers on Okooloo or via their external websites or apps, those privacy policies may apply to your interactions.
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3.6 Service Providers
We may share your personal information with service providers and data processors who assist in operating, enhancing, personalising, and marketing Okooloo. These entities are legally bound to use your data solely to deliver services to okooloo and cannot use it for their independent purposes.
These service providers assist with a range of tasks, including:

• Payment processing

• IT infrastructure and support

• Generative AI tools

• Cybersecurity and fraud prevention

• Hosting services

• Customer relationship management

• Marketing and communications

• Analytics for our website and app

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3.7 Business Changes
In the event of a corporate restructuring, merger, acquisition, sale, or other transaction involving okooloo or its affiliated entities, we may share your personal information with relevant parties involved in the transaction process. This could include situations like bankruptcy or similar legal proceedings.
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3.8 Professional Services
We may share personal information with professional advisors, including legal counsel, accountants, financial institutions, and insurers, when necessary for the services they provide to Okooloo.
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3.9 Payment Processing
When purchasing our platform, any payment details, such as credit or debit card information, are securely handled by our payment processors, like Stripe. The processing and use of your payment data are governed by Stripe’s own privacy policy, which can be reviewed at the3ir policy.
 
4. Your Privacy Choices
You can manage your privacy settings within the app to control how much personal information, such as your name, is displayed in your profile or associated with your posts. These settings are fully customisable and can be updated at any time.
Depending on where you live, you may have the right to access your personal information. If you're a registered Member, you can view your personal details directly through your account. Non-members can request access to their information by emailing us.
In some locations, you may also opt out of personalized advertising. Detailed opt-out instructions are available in our jurisdiction-specific disclosures. For information on how we use cookies, mobile advertising identifiers, and other tracking technologies, please review our Cookie Policy.
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5. How Long Will My Personal Information Be Stored?
We keep your personal information in our systems and databases for as long as it's necessary to provide you with our services. In some cases, we may need to store your data for longer periods to meet legal or regulatory requirements, resolve disputes, defend against legal claims, or enforce our User Agreement.
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6. Transfer of Personal Information Across Borders
Okooloo operates globally, meaning your personal information may be transferred to and processed on servers located outside your home country.
Depending on your location, your personal information may be sent to countries with data protection laws that are different from or less stringent than those of your home country. The rights of authorities to access your data in these other countries may also differ from those in your home country.
By continuing to use Okooloo, you acknowledge and consent to the transfer and processing of your personal information outside your home country.
Okooloo will ensure that any data transfers comply with applicable laws and will process your information according to this Privacy Policy. We take appropriate measures to protect your data during these transfers.
If you have questions about how your data is transferred internationally, feel free to reach out to us here.
For users in Europe or other regions with similar data protection regulations, additional details are provided in our jurisdiction-specific disclosures in compliance with European data protection laws.
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7. How Do We Protect Your Personal Information?
7.1 Account Security
At Okooloo, we implement both technical and organisational measures to protect your data. This includes using secure connections (HTTPS) to help protect your communications from unauthorised access while using our platform. However, it’s important to note that the internet is not completely secure, and we cannot guarantee that your personal information will never be accessed by unauthorised parties. We recommend that you keep your password private and never share it with anyone to help ensure the safety of your account.
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7.2 Third-Party Links
While using okooloo, you may encounter links to external websites or services operated by third parties (such as videos from other platforms or links to promotions). These third-party sites are not controlled by okooloo, and this Privacy Policy does not apply to information they may collect. Each third party has its own privacy policies, and we are not responsible for their security practices. Please review their policies before interacting with these external services.
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8. Information About Children
Okooloo's services are not intended for children under the age of 13 (or the minimum age required by law in your location to process their data). If you believe we may have collected personal information from a child in violation of this policy, please contact us so we can investigate and delete the information as needed.
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9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to check it periodically for any changes. If you do not agree with any updates, you may delete your account. By continuing to use okooloo after we notify you of changes, you accept the updated terms regarding the collection, use, and sharing of your personal information.
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10. Jurisdiction-Specific Disclosures
The privacy options and rights described above apply to all okooloo users. If you live in certain regions, you may have additional rights or be entitled to specific notices regarding our privacy practices. Please refer to the relevant section for more details on the rights available in your jurisdiction.